Terms & Conditions

Last updated: 29 October 2026

These terms apply when you browse and order on Qwickmart. By placing an order you agree to them, so please read them once.

Using Qwickmart

Qwickmart lets you order groceries and daily essentials for delivery in Mathura, within about 10 km of our store.
You can browse freely. To place an order, sign in with your mobile number, with a code we send by SMS or WhatsApp, or with Truecaller when the app offers it. Please keep your phone secure: orders placed from your account are treated as yours.
Please use the app only for personal shopping and give accurate details when you order.

Product images are for illustration. Packaging, colour or design may differ from the item delivered.
Product descriptions are general information. Always read the label on the pack for ingredients, usage and warnings.
Fresh produce is sold by approximate weight; size and colour vary naturally.

Item prices include applicable taxes. Prices may change and are confirmed when you place an order: if a price has changed, the app shows the new total and asks you again before the order is placed.
Delivery and handling fees, if any, are shown in the bill before you place your order. If your cart is below the minimum order value, the cart tells you how much more to add.
Delivery is free on orders with an item total of ₹100 or more.
You can add an optional tip for your delivery partner, up to ₹200. 100% of the tip goes to your delivery partner; it is added to your bill and paid with your order.
Gift packaging is optional. When you choose it, its price of ₹30 is shown in the bill and added to your order.

An order is placed when you tap Place order. Items are subject to availability, and the shop may limit how many of an item one order can have.
You can cancel an order until it is packed. Open the order from Your orders and tap Cancel order.
The shop may cancel an order it cannot deliver. Your orders then shows the order as cancelled, with the reason.
An order you choose to pay online reaches the shop once the payment goes through. If it is not paid within 30 minutes, it is cancelled.
If an order you paid online is cancelled, by you or by the shop, the shop sends the money back the way you paid, and Your orders shows when the refund is sent.

Cash at your door is always available. When the shop offers them, you can also pay by UPI at your door, by scanning the shop's QR code with your UPI app, or pay online in the app. Checkout shows the ways you can pay for each order.
Online payments are handled by Razorpay: you enter your card, UPI or bank details in Razorpay's checkout. If a payment does not go through, you can try again or pay at your door instead.
If you pay in cash, please keep the exact amount ready if you can.

First-order gift: your first order with an item total of ₹249 or more includes a free gift. One gift per customer (mobile number); the shop chooses the gift, subject to availability. A cancelled order gets no gift and does not use up the offer.
Offers are applied automatically in the bill when your order qualifies; no code is needed.
Coupon codes, when the app offers them, work only as shown in the app. Offers and coupons may change or end at any time.

We deliver within about 10 km of our store in Mathura. The app checks your address before you place an order.
Please make sure your address, the pin on the map and the phone number are correct and that someone can receive the order. The rider may call the receiver to find the address.
When your order is on the way, Your orders shows a 4-digit delivery code. Share it with the rider only when the order is in your hands: the rider needs it to complete the delivery.
If the rider cannot reach you at the address, the order goes back to the shop and is cancelled.
Delivery areas, fees and times are set by the store and may change.

Replacement within 72 hours of delivery: if an item arrives damaged, expired or different from what you ordered, ask for a return or replacement from the order in Your orders. Choose the items, say what is wrong and add up to 3 photos, and keep the item and its packaging. The order then shows what the shop decides, such as a replacement, a refund or a rider coming to collect the item.
For a missing item, or if you cannot ask from the app, contact us through Contact & support with your order details, and keep the item and its packaging.

You can log out from Account at any time.
Delete account, in Account, deletes your account and removes your cart, saved addresses, wishlist and recent searches from the app. Your past orders stay with the shop as its sales records. You can delete your account once no order of yours is on its way. It cannot be undone.

We may update these terms as the service grows. The date at the top shows when they last changed, and the current version always applies to new orders.

Qwickmart is run by Ajay Kumar in Mathura. For questions or complaints, reach us through Contact & support; the phone number and e-mail address are listed below.